Incidents & Downtime Tracking

When Blimey detects that your store is down, it automatically creates an incident to track the outage.

How incidents are created

An incident is created when a check returns a "down" status. The incident records:

Start time — When the outage was first detected
Domain — Which domain was affected
Status — Whether the incident is ongoing or resolved

How incidents are resolved

When a subsequent check shows your store is back online, the incident is automatically resolved. The resolution records:

End time — When your store came back online
Duration — How long the outage lasted

Viewing incidents

You can see incidents in two places:

Dashboard — Shows recent incidents with status and duration
Uptime Monitoring page — Shows incidents within the selected timeframe

What incidents tell you

Incidents help you understand:

How often your store goes down
How long outages typically last
Whether outages are becoming more frequent
Which domains are affected

Incident details

Each incident shows the specific domain that was unreachable and the exact timestamps, making it easier to correlate with any changes you may have made to your store or any Shopify platform issues.